Return & Refund Policy
We want you to feel confident in the gear you take on your journey. We stand by the quality of our packs and aim for a transparent, efficient return process.
- Eligibility for Returns: You may return unused items in their original, factory-sealed packaging within 7 days of delivery. The item must be free from any trail wear, dirt, or modifications.
- Return Procedure: To initiate a return, contact our support team with your order number and a brief reason. Once we verify the condition of the pack, we will provide specific instructions for the return.
- Refund Methodology: After our team inspects the returned item, we will process your refund back to your original payment method via our API-based digital service platform. Please allow 5–7 business days for the funds to reflect in your account.
- Damaged or Incorrect Items: If you receive a product that is damaged upon arrival or does not match your order, notify us within 48 hours. We will arrange for a replacement or a full refund at no additional cost to you.
- Non-Returnable Items: Items that show signs of outdoor use, damage due to improper handling, or are returned outside the 7-day window are not eligible for a refund.